Terms and Conditions

1. Agreement to Terms

By accessing or using the website at jyotijivanam.co.za(the “Website”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use the Website.

These Terms apply in addition to our Privacy Policy, which explains how we handle personal information under the Protection of Personal Information Act, 4 of 2013 (POPIA).

2. Supplier Information (ECTA Disclosure)

In compliance with the Electronic Communications and Transactions Act, 25 of 2002 (ECTA), we disclose the following information about the supplier of services via this Website:

• Legal name: Jyoti Jivanam Movement of South Africa
• Registration: NPO 068-612; PBO No. PBO 930032411
• Physical address: 913 Inanda Rd, Newlands West, Durban, 4037, South Africa
• Email: office@jyotijivanam.co.za
• Website: https://www.jyotijivanam.co.za

3. About Our Organisation

Jyoti Jivanam Movement of South Africa is a South African non-profit movement established in 2000, dedicated to food relief, community outreach, and charitable programmes. The Website provides information about our mission, programmes, impact, and ways to support our work.

4. Use of the Website

You agree to use the Website only for lawful purposes and in a manner that:

• Does not infringe the rights of others or restrict their use of the Website;
• Does not attempt to gain unauthorised access to our systems or data;
• Does not transmit harmful code, spam, or misleading information; and
• Complies with all applicable South African laws and regulations.

We may suspend or restrict access to the Website if we reasonably believe you have breached these Terms or engaged in conduct harmful to our organisation or users.

5. Donations

5.1 Voluntary gifts

Donations made through the Website are voluntary financial gifts to support our charitable activities. Unless expressly stated otherwise, donations do not entitle you to goods, services, or membership benefits in return.

5.2 Online payments

Online card and electronic payments are processed securely by PayFast (or another authorised payment service provider). When you donate online, you may also be subject to the payment provider's own terms and privacy policy. We do not store your full payment card details on our servers.

5.3 Bank transfers (EFT)

If you donate by electronic funds transfer, you are responsible for providing accurate payment references and account details. Donations are credited once received and reconciled by our finance team.

5.4 Tax certificates

As a registered Public Benefit Organisation (PBO No. PBO 930032411), qualifying donations may be eligible for a Section 18A tax certificate under the Income Tax Act, 58 of 1962, subject to applicable requirements. Issuance of certificates is at our discretion and depends on the nature and documentation of the donation.

5.5 Refunds

Because donations are voluntary gifts, they are generally non-refundable once processed. If you believe a donation was made in error, contact us promptly at office@jyotijivanam.co.za. We will review genuine errors on a case-by-case basis. Nothing in these Terms limits your rights under the Consumer Protection Act, 68 of 2008 (CPA) where applicable.

6. Contact Form and Communications

When you submit our contact form or communicate with us, you agree to provide accurate information. You consent to us using your contact details to respond to your enquiry and, where permitted, to send relevant updates about our programmes. Electronic communications sent by us in response to your enquiry are deemed received when sent to the email address you provided, in line with ECTA.

7. Intellectual Property

Unless otherwise stated, all content on the Website — including text, images, logos, graphics, documents, and design — is owned by or licensed to Jyoti Jivanam Movement of South Africa and is protected by South African and international intellectual property laws.

You may view and download content for personal, non-commercial use only. You may not reproduce, distribute, modify, or exploit Website content without our prior written consent.

8. Third-Party Links and Services

The Website may link to third-party websites, social media platforms, or services (such as PayFast, Google reCAPTCHA, and analytics providers). We do not control and are not responsible for the content, policies, or practices of third parties. Your use of third-party services is at your own risk and subject to their terms.

9. Disclaimer

The Website and its content are provided on an “as is” and “as available” basis for general information purposes. While we strive to keep information accurate and up to date, we make no warranties or representations, express or implied, regarding the completeness, accuracy, reliability, or availability of the Website or its content.

Programme details, event dates, fundraising targets, and impact statistics may change. Images and stories are illustrative of our work and may not represent every beneficiary or distribution event.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Jyoti Jivanam Movement of South Africa, its office-bearers, volunteers, and agents shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of the Website, including loss of data, loss of profits, or business interruption.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under South African law, including liability for fraud, wilful misconduct, or gross negligence, or any rights you may have under the CPA where applicable.

11. Consumer Protection

These Terms are written in plain language as encouraged by the CPA. Where any provision of these Terms conflicts with a mandatory provision of the CPA, ECTA, POPIA, or other applicable legislation, the mandatory provision shall prevail to the extent of the conflict.

12. Indemnity

You agree to indemnify and hold harmless Jyoti Jivanam Movement of South Africa against claims, losses, or damages arising from your breach of these Terms or misuse of the Website, except to the extent caused by our own wrongful conduct.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of South Africa, and you consent to such jurisdiction.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page indicates the current version. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

16. Contact Us

For questions about these Terms, please contact us at office@jyotijivanam.co.za or visit our contact page.